2Simple Software - Notice history

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Here you can learn more about Purple Mash’s current performance and subscribe to service-related issues.

If you are experiencing interruptions to your service, please note we are doing our best to resolve this as quickly as possible and are sorry for any inconvenience this has caused.

If you would like to be notified immediately about changes to the performance of Purple Mash please subscribe above. For questions about Purple Mash not answered here, please contact support here: https://help.2simple.com

Purple Mash Site - Operational

Website - Operational

100% - uptime
Jan 2020 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2020
Feb 2020
Mar 2020

Notice history

Mar 2020

Purple Mash maintenance
  • Completed
    March 31, 2020 at 8:30 PMUTC
    Completed
    March 31, 2020 at 8:30 PMUTC

    The scheduled maintenance has been completed.

  • Update
    March 31, 2020 at 8:21 PMUTC
    Update
    March 31, 2020 at 8:21 PMUTC

    Scheduled maintenance is still in progress. We will provide updates as necessary.

  • In progress
    March 31, 2020 at 8:01 PMUTC
    In progress
    March 31, 2020 at 8:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    March 31, 2020 at 7:00 PMUTC
    Update
    March 31, 2020 at 7:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    March 31, 2020 at 4:23 PMUTC
    Planned
    March 31, 2020 at 4:23 PMUTC

    Purple Mash may have reduced availability for 30 minutes while we perform some essential maintenance. We are sorry for any inconvenience.

Purple Mash maintenance
  • Completed
    March 31, 2020 at 8:30 PMUTC
    Completed
    March 31, 2020 at 8:30 PMUTC

    The scheduled maintenance has been completed.

  • Update
    March 31, 2020 at 8:21 PMUTC
    Update
    March 31, 2020 at 8:21 PMUTC

    Scheduled maintenance is still in progress. We will provide updates as necessary.

  • In progress
    March 31, 2020 at 8:01 PMUTC
    In progress
    March 31, 2020 at 8:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    March 31, 2020 at 7:00 PMUTC
    Update
    March 31, 2020 at 7:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    March 31, 2020 at 4:23 PMUTC
    Planned
    March 31, 2020 at 4:23 PMUTC

    Purple Mash may have reduced availability for 30 minutes while we perform some essential maintenance. We are sorry for any inconvenience.

Purple Mash Instability
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

Purple Mash Instability
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

Purple Mash Instability
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    Due to a massive increase in usage brought about by recent events, we are experiencing intermittent stability issues with Purple Mash. We will keep you updated on this page when these occur. Our technical team are working as hard as they can to increase the capacity of the platform and have already made significant progress. We are confident we will be back to a normal service very soon.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

Feb 2020

Purple Mash Maintenance
  • Completed
    February 22, 2020 at 9:00 PMUTC
    Completed
    February 22, 2020 at 9:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    February 22, 2020 at 8:01 PMUTC
    In progress
    February 22, 2020 at 8:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    February 22, 2020 at 7:57 PMUTC
    Update
    February 22, 2020 at 7:57 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Update
    February 22, 2020 at 7:00 PMUTC
    Update
    February 22, 2020 at 7:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    February 14, 2020 at 10:18 AMUTC
    Planned
    February 14, 2020 at 10:18 AMUTC

    Purple Mash will be inaccessible for an hour on Saturday 22nd at 20:00 while we perform essential maintenance work.

Purple Mash Maintenance
  • Completed
    February 22, 2020 at 9:00 PMUTC
    Completed
    February 22, 2020 at 9:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    February 22, 2020 at 8:01 PMUTC
    In progress
    February 22, 2020 at 8:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    February 22, 2020 at 7:57 PMUTC
    Update
    February 22, 2020 at 7:57 PMUTC

    We will be undergoing scheduled maintenance during this time.

  • Update
    February 22, 2020 at 7:00 PMUTC
    Update
    February 22, 2020 at 7:00 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    February 14, 2020 at 10:18 AMUTC
    Planned
    February 14, 2020 at 10:18 AMUTC

    Purple Mash will be inaccessible for an hour on Saturday 22nd at 20:00 while we perform essential maintenance work.

problem opening files in Purple Mash
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    There is a problem opening and saving work files in Purple Mash for some users. This is being fixed.

problem opening files in Purple Mash
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    There is a problem opening and saving work files in Purple Mash for some users. This is being fixed.

Purple Mash Maintenance
  • Completed
    February 02, 2020 at 7:30 PMUTC
    Completed
    February 02, 2020 at 7:30 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    February 02, 2020 at 7:00 PMUTC
    In progress
    February 02, 2020 at 7:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    February 02, 2020 at 5:59 PMUTC
    Update
    February 02, 2020 at 5:59 PMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    January 31, 2020 at 2:20 PMUTC
    Planned
    January 31, 2020 at 2:20 PMUTC

    Due to an unprecedented amount of extra usage on our system we need to do some maintenance on our platform as soon as possible to handle the extra load. This should take about a half an hour and is scheduled for Sun 2nd Feb 19:00 GMT. Purple Mash will be unavailable during this period. We are sorry for any inconvenience caused.

Jan 2020

Degraded performance
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Degraded performance
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.

Degraded performance
  • Resolved
    UTC
    Resolved

    This incident has been resolved

  • Investigating
    UTC
    Investigating

    Certain parts of the Purple Mash website are experiencing degraded performance. We are investigating the cause.

Degraded performance
  • Resolved
    UTC
    Resolved

    This incident has been resolved

  • Investigating
    UTC
    Investigating

    Certain parts of the Purple Mash website are experiencing degraded performance. We are investigating the cause.

Issue opening todos
  • Resolved
    UTC
    Resolved

    From 18:00 28th Jan till 9:05 am on the 29th Jan there was an issue opening todos in Purple Mash. Sometimes they would give a no subscription error, other times they wouldn't open at all. This was due to a problem with a routine update. As soon as the development team were made aware the problem was fixed. We are sincerely sorry for the incident and for the disruption it caused.

Jan 2020 to Mar 2020

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