2Simple Software - purplemash is not functioning correctly – Incident details

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purplemash is not functioning correctly

Resolved
Major outage
Started over 1 year agoLasted about 2 hours

Affected

Purple Mash Site

Major outage from 7:01 AM to 10:04 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    new CDN has been rolled out, issue should be resolved

  • Identified
    UTC
    Identified

    A configuration change was made by our CDN provider which we can't revert that has broken Purple Mash. We've had to temporarily disable it. All customers could need a cache clear as static.purplemash.com has been rerouted. This could cause performance problems as traffic builds during the day. We will be rolling out a new CDN as soon as possible.

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue.